What is AI automation?
Automation means running a process without manual effort. Traditional automation follows fixed rules, which works well for clean, predictable input. AI automation adds a reasoning step, so the workflow can also handle emails, documents and requests that arrive in different formats, with people approving the steps that carry real consequences.
Example
A rule copies every web form into the CRM; an AI step reads free-text enquiries, tags the intent and routes each one to the right person.
In one line
Running a process without manual effort. Traditional automation follows rules; AI automation adds a reasoning step for messy input.
Related terms
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