Handle high-volume customer and operations work with approvals, logs and scoped access built in from day one.
Balance, statement, payment and access questions answered from your systems, with anything involving money movement gated.
Submitted documents are read, classified and checked for completeness so your reviewers open a prepared case, not a pile of PDFs.
Disputes are captured with the right evidence attached and routed to the correct queue with a suggested category.
Recurring internal and partner reports are drafted from source data, with figures traceable and an owner signing off.
Published results from named organisations. These companies are not GOFTUS clients; they show what works, and where people stay in charge.
Klarna
2/3
The assistant held 2.3 million conversations in month one and cut average resolution time from 11 minutes to under 2.
By 2025 Klarna was putting more emphasis on human agents for complex cases.
Bank of America
3B+
Erica now averages more than 58 million interactions a month across nearly 50 million users, from balance trends to investment questions.
When a person is needed, Erica books an appointment and hands the client to a banker.
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Ask a questionNo. It prepares the case and routes it. A named person makes the decision and that is recorded.
Book a free call and we will tell you honestly whether AI automation helps, and where to start.
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