Keep customers and partners informed automatically, and get exceptions in front of the right person early.
Status questions from customers and partners answered from your TMS and carrier feeds, in their channel.
Delays, failed deliveries and customs holds detected, summarised with recommended actions and routed to the right desk.
Proof-of-delivery notes, carrier invoices and customs paperwork read and reconciled against your records.
Routine partner chasing and confirmations drafted and sent, with anything commercial approved first.
Published results from named organisations. These companies are not GOFTUS clients; they show what works, and where people stay in charge.
UPS
50%
UPS built Message Response Automation (MeRA) to draft responses to some of the more than 50,000 customer emails it receives every day.
Built to support contact centre agents, with plans to extend it to sales, HR and finance.
DHL Supply Chain
100k+
Agents run appointment scheduling, driver follow-up calls, transport status calls and high-priority warehouse coordination.
Routine communication is automated so teams can focus on exceptions and problem-solving.
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Ask a questionIf it has an API or a file feed, usually yes. We confirm this during mapping before anything is promised.
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