Knowledge assistants grounded in your own documents
Staff and customers get accurate answers from your policies, manuals and product content, with the source attached.
The problem
- The answer exists, in a document nobody can find.
- Experts spend their day answering the same internal questions.
- Out-of-date documents keep circulating because nobody knows which version is current.
Tools it connects
- Notion
- Confluence
- Google Drive
- SharePoint
- Slack
- Your website content
How we measure the results
Every number comes from your own systems and the agent's audit trail, measured against a baseline taken before launch.
1Baseline
Before launch we measure the same numbers for two weeks, from your own systems, so results are compared, not claimed.
2Log every run
Each run writes to the audit trail: time taken, actions, tools touched, handovers and every human decision.
3Weekly report
A short report compares each metric with the baseline and lists the cases a person had to fix.
4Monthly review
With the workflow owner we tune thresholds, fix exceptions and decide what the agent takes on next.
| Metric | How we measure it | Data comes from |
|---|---|---|
| Questions answered without an expert | Questions answered with a source and not escalated, divided by all questions. | Audit trail |
| Answer accuracy on a reviewed sample | A subject expert grades a random weekly sample of answers. | Reviewed sample |
| Time to answer | Time from the question to a sourced answer, against the pre-launch wait for an expert. | Chat timestamps |
| Expert hours returned | Questions answered by the assistant multiplied by the baseline expert time per question. | Baseline sample |
| Coverage of your document set | Share of questions that found a relevant source in your documents. | Retrieval logs |
Frequently asked questions
Still weighing it up? Ask us directly. We reply within one business day.
Ask a questionSources are versioned and we exclude archived content. Answers always show where they came from so you can check.
Find the first workflow worth automating.
Book a free call and we will tell you honestly whether AI automation helps, and where to start.
We reply within one business day.