GOFTUS is an AI automation agency. We design, build and run AI agents inside the tools your team already uses, with human approvals and audit trails on every action.
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Sarah Khan · to support
09:41Order #4821 hasn't arrived
My order was due yesterday and I need it by Friday. If it won't make it, I'd like a refund.
Three jobs we automate first for most teams. Each one runs inside your tools, with a person approving anything that matters.
Today: Order status, refunds and access resets. The same five questions, all day.
Answered in seconds from your systems. Hard cases reach a person with full context.
Support agentsToday: Someone retypes invoices, forms and emails into your systems by hand.
Documents are read, records created and checked before anything posts.
Document agentsToday: By the time someone replies, the buyer has already moved on.
Every lead is researched, scored and booked while it is still warm.
Sales agentsAnswer, resolve and escalate inbound requests across chat, email and voice.
Real numbers from companies running AI agents today, with people still owning the hard calls. These companies are not GOFTUS clients.
Klarna
2/3
Klarna reported its AI assistant handled 2.3 million conversations in its first month and cut average resolution time from 11 minutes to under 2.
By 2025, Klarna said it was putting more emphasis on human agents for complex cases.
Octopus Energy
80%
Octopus Energy said AI-drafted customer emails scored 80% customer satisfaction versus 65% for human-written emails, and within around three months AI handled over a third of customer emails with staff reviewing drafts.
Staff reviewed AI drafts before they were sent.
Lyft
87%
Lyft reported that an AI customer-care assistant cut average resolution time by 87%, while complex cases route to human specialists.
Complex cases still go to human specialists.
Human-in-the-loop AI by default. Agents act fast, and people stay in charge of anything that matters.
Money, deletions and sensitive messages pause for a named person.
Every action is logged and can be reviewed or rolled back.
Each agent gets its own least-privilege identity.
Deploy inside your own infrastructure if governance requires it.
If it has an API, we can usually connect it.
Automation16 Oct 2026
A green execution is evidence about the run, not proof the customer request reached the right person. Monitor the business outcome too.
Automation13 Oct 2026
Pick one repeatable administrative process, score it honestly and define a pilot your team can judge.
Automation13 Oct 2026
Connect every incoming enquiry to an owner, a state and a next action, and stop follow-ups the moment the conversation changes.
Still weighing it up? Ask us directly. We reply within one business day.
Ask a questionSmall pilots ship in weeks. Larger builds are scoped to need. The first thing we do is pick a workflow small enough to finish and useful enough to matter.
Book a free call and we will tell you honestly whether AI automation helps, and where to start.
We reply within one business day.