A real call, really analyzed
Listen to an actual support call below, then see the transcript, the metrics call centers track, and a follow-up draft it produced. Every number here came from a real run of Whisper and a sentiment model, captured once so you see it instantly instead of waiting on a model to load.
Sample call
A short customer support call: an order problem, an apology, a refund, a clean close.
123 wpm
Speaking pace
53 words over 0:26
0
Filler words
0.0% of words
36%
Dead air
longest gap 2.6s
MIXED
Overall sentiment
score -0.05
These three are keyword checks against common scorecard phrasing, not a trained compliance model. Treat them as a starting point, not a verdict.
Sentiment across the call
This scores word choice, not outcome. "I'm sorry" and "trouble" read as negative even inside a call that ends in a resolved, happy customer, so a negative score here can still mean a good call. Use it to spot where tone shifted, not as a pass/fail grade.
Full transcript
0:00Hi, thanks for calling support. I understand you're having trouble with your recent order.
0:07I'm really sorry about that. Let me check your account right now.
0:13Okay, I can see the order and I've processed a refund for you.
0:19Is there anything else I can help with today? Great. Have a wonderful day!
Follow-up agent
A drafted follow-up, ready for a person to check
Built from the transcript and the sentiment above. It is a draft only. Nothing sends until someone approves it, exactly like production agents on real GOFTUS workflows.
How this runs in production, end to end
The same pipeline shown above, wired into the tools your team already uses. No step here is a black box; every arrow is a decision your team can inspect, change, or stop.
01
Call recorded
Your existing phone system or softphone records the call as usual, nothing changes there.
02
Transcribed & scored
Speech-to-text, sentiment and compliance checks run the moment the recording is available.
03
Follow-up drafted
A follow-up email or task is drafted from what was actually said on the call.
04
Synced to your CRM
The transcript, metrics and draft attach to the contact record in HubSpot, Salesforce or Zendesk.
05
A person approves
Nothing sends and no record updates until someone reviews it. Every step logged.
Want to see what your own telecalls actually say?
This page uses one fixed example so you get real results instantly. Point this at your real call recordings and we'll scope it around the CRM, the metrics your team already reports on, and who reviews what.
Try it with your own telecallsWant this wired into your real call system?
Book a free call and we'll map the calls, the metrics that matter to your team, and where a follow-up agent should plug in.
We reply within one business day.